MAINTENANCE – New
BGAN, FleetBroadband, SwiftBroadband
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Reference Number: |
10189 |
Details:
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Category: |
PLANNED |
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Service(s): |
BGAN, FleetBroadband, SwiftBroadband |
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Ocean Region: |
AMER (4F3) 98W; |
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Impact: |
All; |
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Cause: |
Planned Maintenance |
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Start Time(UTC): |
17-Mar-2026 08:00 |
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Estimated End Time(UTC): |
17-Mar-2026 11:00 |
Dear Customer,
Viasat + Inmarsat would like to advise you of the forthcoming planned site switchover in the BGAN AMER region as part of our continuous improvement efforts.
This activity will result in a brief drop in service for all terminals in this region. The details and timeline of the activity are reported below.
Activity: Site switchover AMER
Reference: CHG0088673
Services affected: BGAN, BGAN M2M, FB, SB, SB-S 1.0, SB-S 2.0/IRIS
Impacted coverage: AMER
Start time: 17/03/2026 08:00
End time: 17/03/2026 11:00
Single or multiple outage(s) and duration(s): Single, up to 1 minute.
Service impact: The Enhanced Site Switch (ESS) will keep the service interruption for each user terminal to below 1 minute within the maintenance window. Although the expected interruption per terminal is single, a limited number of terminals could require a longer period of time to re-acquire the network.
In some circumstances terminals that fail to rejoin this region may switch to another if available.
Terminal(s) affected: All terminals.
Actions needed by user: Restart the terminal if it doesn’t acquire after 15 minutes.
We would like to take this opportunity to apologise for any inconvenience this service interruption may cause.
Regards,
Inmarsat Solutions
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