MAINTENANCE – New

BGAN, FleetBroadband, SwiftBroadband

Details:

Dear Customer,
Viasat + Inmarsat, would like to advise you of the forthcoming planned maintenance as part of our continuous improvement efforts.
The details and timeline of the activity are reported below.
Activity: APAC Partial Controlled Site Switch (Paumalu to Auckland)
Reference: CHG0087518
Services affected: BGAN, BGAN M2M, FB, SB, SB-S 1.0, SB-S 2.0
Impacted coverage: Regional Beams 7, 11 and 12 only
Start time: 28/01/2026, 18:00 UTC
End time: 28/01/2026, 21:00 UTC
Single or multiple outage(s) and duration(s): Multiple, up to 1 minute
Service impact: The Enhanced Site Switch (ESS) will keep the service interruption for each user terminal to below 1 minute within the maintenance window. Although the expected interruption per terminal is single, a limited number of terminals could require a longer period of time to re-acquire the network. In some circumstances terminals that fail to rejoin this region may switch to another if available. This change will involve two site switches for terminals under Regional Beams 7 and 11; one from Primary to Standby site, and one from Standby back to Primary site.
Terminal affected: All terminals.
Actions needed by user: Restart the terminal if it doesn’t acquire after 15 minutes.

I would like to take this opportunity to apologise for any inconvenience this activity may cause.
Should you wish to discuss this matter further or opt-out of receiving future notifications please do not hesitate to contact the customer service team either by email to globalcustomersupport@viasat.com
All date formats are in dd/mm/yyyy hh:mm UTC

We would like to take this opportunity to apologise for any inconvenience this service interruption may cause.

Regards,

Inmarsat Solutions

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